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Pending booking & payment hold

When you submit a booking request, selected dates may be temporarily held while you complete payment.

Reservation & confirmation

A reservation request is not officially confirmed until Villas GAL validates your payment.

Full refund cancellation

You may cancel within {hours} hours after payment validation and reservation confirmation for a 100% refund.

After the grace period

After the {hours}-hour grace period, the reservation is non-refundable.

Refunds

When an eligible cancellation is processed, Villas GAL will begin the refund.

For eligible bank-transfer refunds, we collect account-holder name, bank, account number, account type, and cédula/RNC solely to send your refund. These details are encrypted, accessible only to authorized staff when processing the transfer, and scheduled for deletion about 90 days after the refund is marked processed (masked reference data may remain for reconciliation). We never ask for online banking passwords, PINs, or card CVV.

Booking assistance requests

After the free-cancellation period, you may submit a booking assistance request from your Manage Reservation link. Requests are stored so authorized Villas GAL administrators can respond and manage the reservation. Submitting a request does not automatically cancel, extend, change dates, or refund your booking. Assistance records are retained for up to 24 months unless a shorter period is required for a specific case.

Contact

Questions about your reservation or cancellation? Reach us on WhatsApp, or use Request Assistance from your Manage Reservation link after the free-cancellation window ends.